88: The Power of Mirroring Clients’ Words

88: The Power of Mirroring Clients’ Words

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There’s one communication technique in the skill set of FBI hostage negotiators that stands above the rest.

One they describe as being the closest you’ll get to a jedi mind trick.

It’s called “mirroring”. 

Here’s what it does in conversation: Facilitates bonding and trust, creates connection and empathy, buys you time to regroup your thoughts, and gets someone to open up (and keeps them talking). So, how can you use this in conversations with prospects and clients?

We discuss:

  • The biological and psychological reasons that mirroring is so powerful
  • Why servers who mirrored customer’s orders got higher tips
  • Two ways to starting mirroring words with prospects and clients

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Resources:

  • The featured partner for this episode is Knudge, an automated system to help clients actually follow through on their tasks and reach their financial goals

 

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